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To reiterate my stand from our earlier conversation, all options to utilize an in network contractor were exhausted. As I referenced in my email below, 2 10 provided a contractor Express Plumbing Heating and Air that was located in San Diego area code 858, some 170 miles away from the property address. Another 2 10 recommended contractor was Comfort Services, but they never called me to set up an appointment. When I called Comfort Services’ telephone number that 2 10 provided, I was asked to leave a message on generic voicemail. No callback. Per our earlier conversation, you stated an in network contractor was located in Indio California… that is 166 miles away from the property address.

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The 2 10 rep said they had no idea and that the company had said that they take calls from Jacksonville.

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Torine said he paid his $100 deductible, and the repairman diagnosed the problem and called Sears to explain what parts would be needed before he left Torine's home.

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Initially, when we did the claim, there was supposed to be a company and AHS said that they would come in that Monday.

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It sounds like the real problem here is the actual system the home warranty companies set up, because it does pit customer and contractor against one another.